FAQ - OneSuite Business - Report Center

What is the Report Center?

The OneSuite Business Report Center allows you to easily create reports to help you analyze your telecom expenditures and usage, track and manage sub-accounts’ balance, subscription status and all your transaction history.

Some key features include:

  • Easy-to-use interface for quick report generation;
  • Ability to select on-screen report view, exported view, or as email attachment;
  • Simple scheduling for automatic report generation and delivery;
  • Emailing feature for scheduled reports;
  • Stored online reports for creating similar reports.
What types of reports can I create?

Currently, OneSuite’s Report Center offers four report types:

  1. sub-account balance,
  2. balance transfer history,
  3. sub-account service subscription, and
  4. sub-account transaction history.

You can choose to run the reports for one-time only, or schedule the reports to run periodically (daily, weekly, or monthly).

Can I subscribe to OneSuite Fax, VoIP SuiteAdavantage or Global Call Forwarding?

Yes. As long as you have sufficient balance, you can subscribe to any service at any time.

How long can I keep the reports for?

You can store up to 15 previously-generated reports and 15 scheduled reports in your Report Center at a given time (the newest reports automatically replace the oldest if more than 15 reports are requested; newest report displayed on top of list). Reports can also be sent via email if you provide an address and chose a file format when the reports are created.

What is a Sub-Account Balance report?

The Sub-Account Balance Report allows you to review each sub-account’s balance on the date the report was requested. By default, entries are sorted by account balance, lowest to highest.

What is a Balance Transfer History report?

The Balance Transfer History Report itemizes balance flow between the master account and sub-accounts. You have the option to generate the history of up to 90 days from the date of request. By default, entries are sorted by date of transfer.

What is a Sub-Account Service Subscription report?

This report shows each sub-account’s subscription status of OneSuite Internet Fax (Basic or Plus), SuiteAdvantage, and Global Call Forwarding services, if any, on the date of request. By default, entries are sorted by user name.

What is a Sub-Account Transaction History report?

This report type enumerates each sub-account’s activities. This helps you monitor all inbound and outbound usage of each sub-account, and balance details. You have the option to generate usage up to 90 days from the date of request.

Note that on-screen view is not offered as an option for this report. This report will be emailed to you either as a .csv or .xls attachment of your choice.

Can I run the report periodically?

Yes. Scheduled reports allow you to create a report and then set it to run automatically every day, week, or month. You also provide the email and preferred file format for receiving your report which will be saved in your Report Center.

How do I create an on-demand report or a scheduled report?

Here's how to create a new report:

  1. Log in to your OneSuite account.
  2. Go to SUB-ACCOUNTS along the top menu bar, select Report Center.
  3. Click on “Create New.”
  4. First select the report type then you can schedule reports to run once, or on a regular basis.
  5. If you need to enter date range, please indicate specific dates from the past 3 months from date of request. If you’re running a scheduled report, please choose the frequency of reports. Daily reports run everyday; weekly reports run every Monday; monthly reports run on the first day of every month.
  6. For sub-account transaction history reports, or scheduled reports, please provide an email address for receiving the reports.
  7. Name the report and click "Create Report."
  8. On-screen views are only available for sub-account balance, sub-account service subscription, and balance transfer history reports. Sub-account transaction history reports and scheduled reports will be emailed to you as a .csv or .xls attachment of your choice.
  9. Your settings for this report will now be saved in your Report Center as one of your 15 previously-generated reports in the past 6 months.
In which format can I download/export my reports?

Reports can be downloaded in either .csv or.xls format.

.csv (comma-separated values) files: This format is recommended for users who prefer to process or review report data in text-only format.

.xls files: This format is recommended for those who prefer to see the data in columns to further customize or remove unwanted information.

Note, however, that the “download/export” option on Report Center is only available for sub-account balance, sub-account service subscription, and balance transfer history reports. Sub-account transaction history reports will be emailed to you as a .csv or .xls attachment of your choice.

How do I print my reports?

When a report is in screen view, find your browser's print option and select “Print."

If viewing exported or email attached reports, find the printing option from your current application program and select “Print.”

How do I view my report history?

The Report Center stores your 15 most recent reports. Just log in to your account, go to the top menu bar and select Sub-Account, then Report Center.

How do I create a similar report from previous reports?

Please follow the steps:

  1. Log in to your OneSuite account.
  2. Go to SUB-ACCOUNTS along the top menu bar, select REPORT CENTER.
  3. You can see a list of you Previous Reports.
  4. Click “Create Similar” on the stored report you want to model your new report after.
  5. Update the preferences you may have previously chosen.
  6. Click the “Create Report” button.
How do I stop scheduled reports being sent to my email?

If you want to stop delivery of a regularly scheduled report to an email address you have previously supplied, do the following:

  1. Log in to your OneSuite account.
  2. Go to SUB-ACCOUNTS along the top menu bar, select REPORT CENTER.
  3. Under Scheduled Reports, locate the name of the scheduled report for which you want to cancel email delivery, and check “Delete” box.
  4. Finally, confirm deletion.
How do I change settings on a particular scheduled report?

In the Report Center, choose the scheduled report you’d like to revise, and click on edit. Then you’ll be able to update former settings.

For example, to change the email recipient of a report, simply change the email address to a new preferred account, and then click “Create Report.”

How do I export and download reports?

For one-time reports, you will get an on-screen view and the reports will be saved in your Report Center. To export it, just click the 'Export Report' in the report result you've just created. You can then download and save it. For Sub-Account Transaction History report, or any scheduled reports, they will be emailed to you as a .csv or .xls attachment of your choice.

When are my scheduled reports run and sent to the designated email?

Daily reports are sent out to your specified email at 4AM PST each day; weekly reports 5AM PST every Monday; while Monthly reports at 6AM PST every first day of the succeeding month.

How do I delete a report?

To delete a report that has been stored in your Report Center:

  1. Log in to your OneSuite account.
  2. Go to SUB-ACCOUNTS along the top menu bar, select REPORT CENTER.
  3. 3. Find the stored report under Previous Reports or Scheduled Reports, check the “Delete” box, then click on “Delete.”
Will I be charged for requesting reports?

No, the Report Center is an enhanced feature of OneSuite Business Account, and is free of charge.p>