Whether you're using OneSuite Softphone from computer, OneSuite App from smartphone, ATA + landline, or an IP phone from any country, you can dial just like you would with a traditional phone from the U.S. or Canada, except that area codes must always be entered. For U.S. and Canada local and long-distance calls, dial the country + area code first, followed by the 7-digit destination number. For international calls outside of the U.S. or Canada, dial 011, country code, area code, followed by the destination number.
The best way to make international calls when you are overseas is to use your softphone.
Then, just dial as if you are still in the U.S./Canada: 011 + country code + area code + destination number. For calls to the U.S., simply dial country + area code + destination number.
Just click on HISTORY, along the top menu bar, in your account.
You may switch between devices to make calls, once the device is registered.
*To refresh your Android app registration session, please exit OneSuite App by pressing Menu and clicking on "Exit", then open the app again.
No, incoming calls will only ring to the last registered device, or to your voicemail if active registration is not found on any device.
If you are switching between devices, please be reminded to exit the previously registered device, and then register the device where you’d like to receive calls, if it is not the last registrant with OneSuite network.
**OneSuite Softphone and VoIP Smartphone App can be re-registered by exiting the application from the Options or Settings menu, then re-opening the app.
*ATA and IP Phones can be re-registered by unplugging the Ethernet, then re-plugging.