FAQ - OneSuitePhone (Softphone)

What is SoftPhone or "OneSuitePhone"?

The SoftPhone is a software that offers the freedom and convenience of making and receiving calls from your Windows or Mac desktop computer or laptop. OneSuitePhone can be used with OneSuite Long Distance Broadband Access to make PC to PC or PC to Phone calls. It can also be used with OneSuite SuiteAdvantage VoIP subscription service to make and receive calls on your computer.

Can I use my softphone overseas?

Yes. You can use the softphone any where in the world as long as you have access to the high-speed Internet. Just use it as if you are dialing from the US

How do I make local calls, long-distance calls and international calls from the softphone?

Softphone dialing is just like regular dialing, there's no PINs or access numbers!

For calls to U.S. or Canada, dial 1 + area code + phone number.

For international calls, dial 011 + country code + city code + phone number.

What’s my username for the softphone?

It will be “[Your OneSuite user name]-voip.onesuite.com” For example: john123-voip.onesuite.com

What’s my password for the softphone?

You can find your softphone password in your account, on the LONG DISTANCE summary page, under Call From Internet.

Please note that for security purposes, your softphone password is NOT the same as your account login password.

Can I change my softphone password at any time?

Yes. Just log in to your account and change your password, on the LONG DISTANCE summary page, under Call From Internet.