FAQ - Fax

What is OneSuite Fax?

OneSuite Fax is our premium add-on service for Internet fax. The service is available in two tiers:

  • OneSuite Fax Basic is a fax-to-email service where you can get an inbound fax number and receive unlimited fax. It’s a feature that you can subscribe for $1.00 per month under your OneSuite account.
  • OneSuite Fax Plus further provides outbound fax capability, in addition to unlimited inbound fax, at $2.95 per month.
What is the difference between OneSuite Fax Basic and OneSuite Fax Plus?

OneSuite Fax Basic is our fax-to-email service for unlimited inbound fax.

OneSuite Fax Plus is our fax-over-IP service, which enables you to send and receive fax anytime, anywhere. You have the option of subscribing to two fax numbers with different area codes. You can register up to 5 fax-to-email addresses for each fax number.

With OneSuite Fax Plus, you have the choice of sending online faxes with the browser-based OneSuite WebFax for Mac, PC or Linux, or the OSFX driver for Windows PC, and the freedom to switch whenever your needs change. You may also set up multiple fax settings such as delivery confirmation, fax phone book, broadcast fax for both, or customized cover-sheets, for OSFX driver.

See the comparison between OneSuite WebFax and OSFX driver.

Will I be able to select my OneSuite Fax Number?

We give you the freedom of selecting your own area code during OneSuite Fax sign-up. However, if the area code you want is not available, you may fill out an area code request form during sign-up and we'll try our best to process your request.

Can I get a toll-free number for OneSuite Fax service?

When you subscribe to OneSuite Fax service, the available numbers consist of local numbers. Please first select a local number. Then, please subscribe to a OneSuite Forwarding toll-free number, and enter your OneSutie Fax number as your forwarding destination number. Then, your toll-free number will route all the incoming faxes to your OneSuite Fax number, and you will receive all faxes in your email account. There are no charges to your OneSuite account for inbound fax.

How does OneSuite Fax Basic work?

When someone sends you a fax to your OneSuite Fax account, OneSuite converts it to a ".pdf" file, then forwards it as an attachment to the e-mail address of your choice. Simply open the file to see it.

How does OneSuite Fax Plus work?

In addition to OneSuite Fax Basic’s capability of receiving unlimited incoming fax (please refer to the question and answer above), you can further send faxes over the Internet with OneSuite Fax Plus.

There are two ways you can send internet faxes using OneSuite Fax Plus:

Through OneSuite Webfax Click on the “Compose” tab, select default cover sheet if desired, insert the documents, and enter the destination number or choose the recipient from your Contact List (under "Contacts"), then hit “Submit.” Through OSFX Driver Simply open our Internet fax program, OSFX, select a cover sheet if desired, insert the documents, and enter the destination number or choose the recipient from the Phone Book, then hit “send.” It works very much like how you would send an email online.

For more information on how to use OneSuite WebFax and OSFX driver, go to Sending - General.

How do my faxes appear on my e-mail?

Your faxes arrive as .pdf attachments in the e-mail. You would need to download Adobe Acrobat Reader to view the attachment.

What if someone faxes me a picture?

Like other faxes, a photo is forwarded to your e-mail account as an attachment and appears as a PDF file format.

How can I be sure of the privacy of my faxes?

Your privacy and security are a top priority for OneSuite.com. Your fax history is stored for 90 days and only for troubleshooting purposes. Only authorized personnel are allowed access, should there be any need to investigate problems encountered with OneSuite Fax.

How long do my faxes remain in your system?

Your faxes remain in our system for 90 days for troubleshooting purposes only. The faxes are removed from our system after so.

What happens to my OneSuite Fax number when my account balance remains zero or negative for a period of 30 days or more?

OneSuite Fax service may be automatically deactivated 30 days after the account reaches zero or negative. You may lose your OneSuite Fax number(s) once your OneSuite Fax subscription is removed.

Can anyone send me a fax?

Yes. Anyone can send a fax to your OS Fax number. Senders do not need to be OneSuite Fax subscribers.

Can I have more than one OneSuite Fax Plus number?

Yes. You may subscribe to a second fax number, with a different area code, for just an additional $1.95 per month. The second fax number may also have 5 fax-to-email addresses.

Can I use OneSuite Fax Plus outside of the U.S. to send fax?

Yes, you can send faxes from anywhere in the world, as long as you have Internet access. The simple rule of thumb is to enter the destination number as if you are dialing from the US. For faxes with international terminations, enter 011 + country code + area code + destination number. For faxes with U.S. terminations, simply enter 1 + area code + destination number.

I am currently a OneSuite Fax Basic user. Can I upgrade to OneSuite Fax Plus to send faxes via Internet?

You may upgrade to OneSuite Fax Plus, provided your account has a positive balance at the time of upgrade. Simply log into My Account, go to OneSuite Fax, and click on the Upgrade button. The upgrade process may take up to 2 hours to complete. You may then start sending online faxes through the browser-based OneSuite WebFax, or download OSFX driver to start sending faxes anytime, anywhere.

What is the difference between OneSuite WebFax and OSFX driver.

Can I keep my fax number if I upgrade to OneSuite Fax Plus?

Yes. You will keep the same fax number when you upgrade to OneSuite Fax Plus feature.

When will more features be added to OneSuite Fax?

We are constantly developing new features for our OneSuite Fax service. Please check our What's New section regularly for information on any upcoming or new services.

How do I discontinue OneSuite Fax service?

Please send your request via email or call our toll-free customer service number at 1-866-417-8483. Our customer service representatives will remove this service from your account immediately upon receiving your request.