FAQ - OneSuite App - General

What is OneSuite App?

OneSuite App is a free application for your smartphones and tablets, with or without Wi-Fi or data plan. With initial versions designed for iPhone, iPad, iPod Touch and Android, you can make cheap calls from anywhere to anywhere in the world with your OneSuite account. Also make free calls to other OneSuite SuiteAdvantage users. No PINs is required. (OneSuite Long Distance users to make calls only, SuiteAdvantage subscribers to make and receive calls.)

Which type of app does OneSuite offer? And where can I download them?

OneSuite App is designed for iPhone, iPad, iPod Touch and Android, you can:


How long does it take to download the application?

If downloading directly over the air (OTA) on your smartphone, download time will vary by your type of connection. If you are connected to a hotspot using Wi-Fi or 4G, download and installation may take just a few minutes. If connected via 3G or EDGE, you may experience longer download time (2 or 3x longer than when using Wi-Fi).

If you choose to download to your computer first, before performing sync with your smartphone, download time will also vary by your type of connection, but it should not take longer than 10 minutes to download the OneSuite App. Be sure to perform a sync between your device and computer to complete the installation of the app.

Which devices and operating system versions will OneSuite App work on?
  • iPhone/iPad/iPod Touch iOS 6.0 or higher
  • Android OS version 2.2 or higher
I just downloaded the app and signed up for OneSuite account, but I can’t make calls. Why?

Please allow 24 hours for VoIP service activation upon account sign up. This applies to broadband access and SuiteAdvantage.