FAQ - Forwarding - Forwarding Numbers

What are the different types of numbers I can subscribe to?

Depending on your needs, you can choose from:

So even when you are traveling or working abroad, you will never miss an important call: friends or customers in your local area will still be able to reach you like a neighbor, at cheap local rates.

  • Local numbers with U.S. or Canada area codes
  • Toll-free numbers in the U.S./Canada
  • International numbers for over 35 countries: choose a China, Hong Kong, or Taiwan number for instant subscription, or make a request to subscribe to other countries.
How do I subscribe to a local forwarding number?
  1. Log in to your OneSuite account
  2. Select OS FORWARDING on the left side menu.
  3. Choose Forwarding subscription type "U.S. or Canada local number."
  4. Select the State/Province then area code or city.
  5. Choose a number among the displayed list and confirm.
Can I subscribe to a local number outside of the U.S. and Canada?

Yes, OneSuite currently offers China, Hong Kong, and Taiwan local numbers for instant subscription, and over 35 other countries through request. Processing requests may take up to 15 days to process, due to local carrier or government regulations, a local address will be required. Upon receipt of your request, we will contact you for further information.

How do I subscribe to a toll-free forwarding number?
  1. Log in to your OneSuite account
  2. Select OS FORWARDING on the left side menu.
  3. Choose Forwarding subscription type "Toll-Free number."
  4. Choose a number among the displayed list and confirm.

Note: Toll-free numbers are only accessible from U.S 48 States, Hawaii & Canada.

Can I transfer my own toll-free number from another service provider to OneSuite Forwarding Service?

Yes. Please follow the steps below.

  1. Download the Transfer Form from our web site.
  2. Print, fill out, and sign the form.
  3. Send the form along with your phone bill under your name and the toll-free number via fax to 1-888-839-8801 or email to This email address is being protected from spambots. You need JavaScript enabled to view it. .
  4. The process should take 3 to 5 business days to complete. An email will be sent to you once the subscription is active.
How do I subscribe to an international number?
  1. Log in to your OneSuite account
  2. Select OS FORWARDING on the left side menu.
  3. Choose Forwarding subscription type "International number."
  4. Choose a number among the displayed list and confirm.

For other international numbers, please submit a request for the country and city of your preferred number.

Will the person calling my international number be charged for the call?

If the caller is calling from the same area code, it's usually free. Some of the OneSuite international numbers are national numbers, which means, as long as the caller is calling from within the same country, calls made to the national number are considered as local calls. However, telecom carrier billing policies may vary by region. It's best advised that the caller verify the call charges to your international number with their local or wireless carrier to avoid any unexpected charges.