Internet Broadband Access is OneSuite’s newest product, allows you to make direct calls from internet connected devices, such as computer, or ATA, or IP Phone, or VoIP Smartphone App once configured with OneSuite VoIP user name and password. OneSuite's Internet Access compliments our non-internet access options (local, toll-free, or international access) to give you global coverage.
You will need an internet softphone.
Currently, the free internet softphone offered by OneSuite can operate on Windows PC and Mac.
Yes, you can install OneSuite App on your iPhone or Android phone, then you'll be able to use Wi-Fi to make international calls directly, from anywhere in the world, without dialing any access number or PIN. Be sure to configure the app with your OneSuite VoIP user name and password first, then make calls as if you were dialing from the U.S...
No. As long as you have an OneSuite account, you can make calls using the app with your account's default Long Distance Service through internet broadband access. Your per minute usage will be deducted from yur account balance.
Yes. Please consult with your internet service provider to see if your internet service allows VoIP and to check your Internet speed bandwidth. A minimum of 500 Kbs is recommended.
No. If you’d like to be able to receive phone calls, please subscribe to SuiteAdvantage.
All outbound call history through Internet Broadband Access will be incorporated into your OneSuite Account usage history report. You may view your call records by clicking on HISTORY along the top menu bar.
To determine the issue, please first check the status of your account, listed on your account summary page. If the account has expired or carries zero or negative account balance, you will not be able to make any phone calls through Internet Broadband Access. If your balance is above zero, please refer to Softphone Troubleshoot section.
Also, please be informed that when calling a toll-free number (except for OneSuite's Customer Support toll-free number) from Broadband Access, local US per-minute rates will apply.
Internet Broadband Access does not support calls to any emergency numbers nor emergency services. To make emergency calls, please use a landline telephone or a cellular/mobile phone.
No. To receive incoming calls and to access the voicemail feature, please subscribe to SuiteAdvantage.
Your calls are charged on a per-minute basis.
Please allow 24 hours for VoIP service activation upon account sign up. This includes broadband access and SuiteAdvantage, using any devices.