FAQ - Long Distance - Calling from landline or mobile without Wi-Fi outside US/CA

When I'm outside of the U.S. or Canada, how do I make a long-distance or international call through OneSuite?

Whether you reside outside of North America or are traveling internationally, OneSuite can save you up to 90% on your international calling or mobile roaming bill! Make sure you have registered your phone so you can go PINless.

  1. Use a local SIM card.
  2. Dial OneSuite's access number(what is an access number?) in your respective country.
  3. Then, just dial your 2-digit RapiDial Phonebook numberfor your contact.

    If you haven't saved your contact in your Phonebook yet, you can still dial the traditional way:

    1. For calls to U.S. or Canada, dial 1+ area code + phone number.
    2. For international calls, dial 011 + country code + city code + phone number.

    Tips:

    • Save your access number as speed dial on your phone
    • To speed up the dialing process, press # after entering your PIN and again after entering your destination number.
    • You don't have to hang up the phone to reconnect to our systems. To make another call, just wait for 5 to 10 seconds after the previous call has ended.
    • To redial the last number you called, press 99#. This only works while you are still connected to our system.
    • Please note that we do not provide services such as *69 and *67 features.

    If you are on a cell phone: After you dial the destination number following the voice prompt, please DO NOT press any other key other than the # sign. If you press the "send" or "call" button on your mobile phone after dialing the number you want to call, you might get charged from your Mobile Phone Provider for the call. OneSuite will not be responsible for charges on your mobile phone bill.

    To ensure not to get charged by your Mobile Phone Provider for any International phone calls, OneSuite suggests deactivating the International calling feature in your mobile phone plan. However, be noted that you will no longer be able to make direct International calls from your mobile phone. You can also do the same thing for your other phones, however, be noted that you will no longer be able to make direct International calls.

    You can also take advantage of our RapiDial feature to place your International calls to ensure that you are making your International calls through our network. And please make sure you press # after entering the two-digit RapiDail number.

    To further make sure that you are dialing out through our network, you can enable the "Minutes Audio Announcement". This ensures you that you are placing your calls through our network. If you have enabled the "Minutes Audio Announcement" but do no hear the voice prompt after making a successful International call, then it is likely that you are not dialing through our network.

Can I differentiate calls made from abroad in my usage history report?

Yes. You may verify by checking the phone numbers in the "Call From" column under HISTORY in the top menu bar in your account. If you do not recognize the call-from number, please use the following table to match the call originating country and DNIS (Dialed Number Identification Service) number shown in your call-from column:

Originating CountryCity/NetworkDNIS
Hong Kong1502131
Taiwan*Taipei/Keelung(02)4066-2225
Taoyuan/Hsinchu/Yilan/Hualien(03)4066-2225
Miaoli(037)4266-2225
Taichung/Changhua(04)4066-2225
Nantou(049)4066-2225
Yunlin(05)4066-2225
Chiayi(05)4066-2225
Tainan/Penghu(06)4066-2225
Kaohsiung(07)4066-2225
Pingtung(08)4066-2225
Kinmen(082)4666-2225
Taitung(089)4666-2225

Note:

* If calls are made from Taiwan using Taiwan's access numbers and the caller-ID is not blocked, the call-from number in your call history will be the outgoing number without the country code.