FAQ - Payment

When do you charge my credit card?

Your credit card will be charged at the time of sign up for service and each time you recharge your account.

If you are using PayPal and choose credit card as your payment method, then your credit card will be charged when PayPal charges you. Only when we receive your payment from PayPal will your account be updated with the amount.

Note: When signing up using PayPal, your account access will not be allowed until OneSuite receives payment confirmation from PayPal.

What if I don't have a credit card?

You may use ATM card with VISA or MC logo or use PayPal.

Please note that if you use non-credit card payments in PayPal, it may take up to 2 weeks for PayPal to confirm the payment with OneSuite. For E-checks through PayPal , it may take up to 8 business days until the electronic funds transfer clears in your bank. Until then, your account balance will not be updated.

How does your charges appear on my credit card statement?

For credit card transactions, your charge shows up as OneSuite Corporation. For PayPal transactions, your charge shows up as PayPal *OneSuite.

OneSuite does not accept my credit card. What could be wrong?

OneSuite accepts VISA and MasterCards that are issued in the United States and Canada. It also works on US and Canada bank ATM cards with a MasterCard or VISA logo.

If you’re still experiencing difficulty signing up with your credit card, please double check the credit card information you have filled in. Make sure your card is still valid, and the credit card number is correct.

Please note that if you have recently changed your address, it will take some time for your credit card company and our credit card merchant to update the new address, so you may still see an error message stating that your address and zip code don't match. In that case, please try your previous address or use another credit card.

Alternatively, you can sign up or recharge through PayPal.

How do I sign up for OneSuite if I don't have a credit card issued in the United States or Canada?

If you don't have a credit card issued in the United or Canada, then you can sign up through PayPal if it's available in your country. PayPal accepts VISA, MasterCard, American Express, Discover and E-Checks. You may sign up and recharge through your PayPal account. Note that you must be a PayPal member to sign up or recharge through PayPal.

What do you do with my personal information?

Personal information collected by OneSuite.com is stored in secure operating environments that are not available to the public. OneSuite.com will not share your personal information with any third party.