FAQ - Fax - Sending Internet Faxes - OSFX Driver

How do I start using OSFX driver?

To start sending fax, follow the steps listed below :

  1. Download the OSFX driver software installer by logging in to My Account and going to the Download Center.
  2. Click on ‘Download’ and run the installer. Simply click on "Next", check "I accept the license agreement" option, and keep clicking "Next" until "Finish." Then click "Finish."
  3. When installation is finished, open your Start menu and click Programs > OneSuite Fax > OneSuite. This will start the OneSuite OSFX driver software.
  4. After initial download of OSFX driver, the user ID and password must be set before use. Your OSFX username is "your OneSuite account This email address is being protected from spambots. You need JavaScript enabled to view it. ." To locate your OSFX password, please go to OneSuite Fax Summary page under My Account.

See step-by-step instructions.

What platforms are supported by OSFX driver?

OSFX supports the following programs: Windows XP, Windows 2000 SP4, Windows 2003, Windows 2008, and Windows Vista.

I am getting an error message indicating that my password is incorrect?

Please check if you have accidentally changed your password. Once OSFX driver is launched, open User Settings under the File menu bar. You will need to enter your OneSuite This email address is being protected from spambots. You need JavaScript enabled to view it. and OS Fax password into the following box.

You can retrieve your OneSuite Fax Plus password by going to your OneSuite account, and clicking on “Retrieve your password here” in Download Center. Please be sure to enter the OneSuite Fax Plus password as it appears exactly on the page, then hit “ok.” Your OSFX driver will be updated and ready for use.

Can I personalize my OSFX password?

No. The OSFX password is system generated.

What is the Cover Sheet Editor?

It allows users to compose fax cover sheets. A selection of preformatted cover sheets is provided. Variables that are resolved at send time (sender name, company name, address, telephone and fax numbers, etc) can be added to any cover sheet.

Where can I locate the Cover Sheet Editor?

After you’ve downloaded and installed OSFX driver, go to My Computer > Local Disk > Program Files > OSFX. You’ll see the Cover Sheet Editor icon. Please click to open the program.

What is the Phone Book?

OneSuite Fax Plus OSFX driver has a separate Phone Book which allows you to organize and group fax recipients for easy selection in OSFX driver. Please refer to the help guide section in OSFX driver, titled "Managing your contacts".

What information is found in the Phone Book?

The Phone Book displays a recipient's contact information in 4 columns: last name, first name, company, and fax number.

You can select any column heading as the sort key. For example, the default sort key is the last name, in ascending order. If you wish, you can select fax number, company, or first name as the sort key. Sort order can be ascending or descending.

Can I import external data source or existing address book from email client into OSFX driver Phone Book?

Yes, you can import your address or contact list from email clients such as Outlook Express, as long as you save it under a .csv text file or Microsoft Excel file. Other possible external data sources are:

Borland Dbase III, IV, and 5
Microsoft FoxPro 2.0, 2.5, 2.6 and 3.0
Corel Paradox 3, 4, and 5
Symantec ACT!
Microsoft Access (including Access 2007)
An ODBC-compliant (Open DataBase Connectivity) data source
Microsoft Excel 3.0, 4.0, 5.0/7.0, 97, 2000, XP and 2003
A comma separated value (.csv) text file. In a text file data source, the values are delimited by commas.
XmediusFAX Phone Book
LightningFAX Phone Book

Step-by-step instructions on importing external data source are available in the OSFX Help Menu.

What is broadcast fax?

Broadcast fax is the OSFX driver feature that allows users to send a fax to multiple recipients at the same time

How do I send a broadcast fax?

Please refer to "Phone book groups" under "Managing your contacts" section in OSFX driver help guide