General Questions

Q: What is OneSuite App?
Q: Which type of app does OneSuite offer? And where can I download them?
Q: How long does it take to download the application?
Q: Which devices and operating system versions will OneSuite App work on?
Q: I just downloaded the app and signed up for OneSuite account, but I can’t make calls. Why?

OneSuite App for iPhone/iPad/iPod Touch

Q: Where and how do I download the app onto my iPhone/iPad/iPod Touch?
Q: How do I set up my app?
Q: How do I set up ZipDial (PINless dialing) on the OneSuite App?
Q: How do I make a Local Access Call from the app?
Q: How do I make an Internet Call from the app?
Q: How can I make a call using Callback from the app?
Q: How do I use OneSuite App to call existing contacts in my iPhone/iPad/iPod Touch?
Q: How do I exit the app?
Q: How do I remove the app?
Q: Can I make calls from different devices?
Q: Can I receive calls on multiple devices at the same time?
Q: Why am I not receiving my SuiteAdvantage incoming calls on the app?
Q: Internet Calls works with Wi-Fi but not on 3G ! Why is that?

OneSuite App for Android

Q: Where and how do I get the app onto my Android phone?
Q: How do I set up my app?
Q: How do I set up ZipDial (PINless dialing) on OneSuite App?
Q: How do I set up Local Access Easy Call setting on OneSuite App?
Q: How do I make a Local Access Call from my mobile phone keypad?
Q: How do I make a Local Access Call from the app?
Q: How do I make an Internet Call from the app?
Q: How can I make a call using Callback from the app?
Q: How do I use OneSuite App to call existing contacts in my Android phone?
Q: Why do I see a little OneSuite logo on top of my screen?
Q: How do I exit the app?
Q: How do I remove the app?
Q: Can I make calls from different devices?
Q: Can I receive calls on multiple devices at the same time?
Q: Why am I not receiving my SuiteAdvantage incoming calls on the app?
Q: The app works with WiFi but not on 3G ! Why is that?

Billing

Q: Will the usage of OneSuite App on my phone show up on my wireless phone bill?
Q: Will it cost me anything to use these applications?
Q: How much will my calls cost through these applications?

Features

Q: What features does OneSuite App have?
Q: What is callback and how do I use it?
Q: How do I make a three-way call?
Q: Can I receive phone calls when the app is closed?
Q: Will OneSuite update the software or add new features to OneSuite App?

Others

Q: I was not successful in downloading OneSuite App and received an error message. What does this mean and what do I do?
Q: What happens if I upgrade my mobile phone OS?
Q: What happens if I downgrade my mobile phone OS?
Q: I started downloading OneSuite App to my mobile phone and encountered a message saying "insufficient memory" or "file too large." What should I do?
Q: I have downloaded and installed OneSuite App but cannot use it. Why?
Q: While with OneSuite App, can I use my SMS, MMS, push e-mail and other features?
Q: Can I get detail record of my calls through OneSuite App?
Q: Can I call regular phone lines or any other number using OneSuite App?
Q: Can I dial 911 using OneSuite App?
Q: How can I get to my SuiteAdvantage voicemail box from OneSuite App?
Q: How do I contact OneSuite App Customer Service?

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