iPhone/iPad/iPod Touch

Q: Where and how do I download the app onto my iPhone/iPad/iPod Touch?
A:

1. On your iPhone/iPad, click on the link below for quick installation:
   http://itunes.apple.com/us/app/onesuite-voip/id548402850?ls=1&mt=8
2. Or, from the App Store on your iPhone/iPad/iPod Touch, choose search and type in keyword "onesuite." Tap on the OneSuite App, then choose Install.
3. On your computer, from your iTunes, enter the App Store and search for OneSuite. Download the app on your computer, then sync your iPhone/iPad/iPod Touch with your iTunes. (Be sure to enable sync on your downloaded apps by checking "Sync Apps" on the Apps tab on your iTunes.)

Q: How do I set up my app?
A:

1. Please make sure your app is properly installed and your OneSuite account is active and has sufficient balance to make calls.
2. Launch your OneSuite App.
3. Set up your OneSuite App by tapping on the "More" icon at the lower right hand corner of the app.
4. Tap "OneSuite Login". Enter your OneSuite web login username and password and then tap "Sign In".

Q: How do I set up ZipDial (PINless dialing) on OneSuite App?
A: OneSuite App integrates with your existing phonebook so you can enjoy ease of navigation and use. To use the app in calling your existing contacts, follow these simple steps:

1. Tap on “More” on the bottom menu.
2. Select “ZipDial”. (This may take up to 1 minute as the system retrieves your ZipDial settings from your account, depending on your internet connectivity speed.)
3. Enter your 10 digit mobile phone number, then tap “+”. (you can manage, add new or delete other phone number previously set up from this app). 3 ZipDials are allowed for each OneSuite account. (Please make sure your mobile phone number is only set up in 1 OneSuite account.)
4. ZipDial set up is complete. Tap “Back" on the top left corner to go back to the “More” interface.

Q: How do I make a Local Access Call from the app?
A: Local access calling from this app is currently available in the U.S. 48 states only. No Internet required.

Please make sure you have set up ZipDial on the app, and that your OneSuite account is active and has sufficient balance to make calls.

1. From the keypad interface, tap the “contacts” icon to select contact from your phone’s contact list, or simply enter destination phone number directly.
   1. For U.S. & Canada calls, dial 1 + Area Code + Telephone Number.
   2. For international calls (outside the U.S. & Canada) dial 011 + country code + area code + telephone number. If RapiDial is already set up on your account online, then simply dial the RapiDial number.
2. Tap “Local Access Call” then you should hear the system dialing the numbers for you, followed by system announcement of minutes allowed (or account balance, depending on your account settings) for this call.
3. Call connects.

Q: How do I make an Internet Call from the app?
A: Internet Calling from this app is available worldwide with internet access.

Please make sure your OneSuite account is active and has sufficient balance to make calls, and that you are connected to WiFi or a mobile data network (3G/4G).

1. Open the keypad interface, and make sure the top left corner displays “Registered”.
2. Proceed to dial your destination number directly, or select a contact from your phone contact list by tapping on the “contact” icon on the app’s keypad interface.
3. For U.S. & Canada calls, dial 1 + Area Code + Telephone Number.
4. For international calls (outside the U.S. & Canada) dial 011 + country code + area code + telephone number. If RapiDial is already set up on your account online, then simply dial the RapiDial number.
5. Tap “Internet Call” then you will see the app sending request, followed by system announcement of minutes allowed (or account balance, depending on your account settings) for this call.
6. Call connects.

Q: How can I make a call using Callback from the app?
A: Recommend to use when overseas with slow or limited internet access.

1. Tap callback from the app's bottom menu
2. Enter the number where you wish to receive system callback; and the destination number you wish to call.
3. OneSuite will call you in a few minutes, and then connect you to the destination.

Q: How do I use OneSuite App to call existing contacts in my iPhone/iPad/iPod Touch?
A: The OneSuite App integrates with your existing phonebook so you can enjoy ease of navigation and use. To use the app in calling your existing contacts, follow these simple steps:

1. Please allow OneSuite App to access your contact list. This is done during app installation. If not, please go to your device’s setting; locate OneSuite App, and make sure “Contacts” is turned on.
2. Please make sure that the phone numbers registered in your existing phone book are in the following format:
   1. For U.S. & Canada contacts, the phone number should be entered and saved as 1 + Area Code + Telephone Number
   2. For international contacts (outside the U.S. & Canada), the phone number should be saved as 011 (or “+” prefix in place of any international call prefix. Suggested for frequent international travelers) + country code + area code + telephone number
3. From the OneSuite App’s integrated phonebook, locate the contact you wish to call. Search the contact as you would use your iPhone/iPad/iPod Touch's Contacts.
4. Press "Internet CALL" after choosing the contact for the app to start dialing the number.
5. To end a call, simply tap "End Call".

Q: How do I exit the app?
A: You can exit the app by closing the app. However, OneSuite App automatically runs in the background so SuiteAdvantage users can still receive calls when the app is closed. To quit the app completely, go to your device Settings, locate OneSuite App and turn off Background Mode. And then close the app.

Q: How do I remove the app?
A: On the iPhone/iPad/iPod Touch, tap and hold the app icon for longer than 3 seconds. An "x" should appear next to all the apps on the screen and the icons should "jiggle", then tap on the "x" to delete the application.
You may also delete an app using iTunes. Simply go to the apps tab of your iTunes, un-check the OneSuite App, then sync your iPhone/iPad/iPod Touch with iTunes.

Q: Can I make calls from different devices?
A: You may switch between devices to make calls, once the device is registered. Do not register more than 1 device under the same OneSuite account at the same time.

*To quit the app completely from your iPhone or iPad, go to the device Settings, locate OneSuite App and turn off Background Mode. And then close the app. When you re-open the app, the app will re-register.

Q: Can I receive calls on multiple devices at the same time?
A: No, incoming calls will only ring to the last registered device, or to your voicemail if active registration is not found on any device.

If you are switching between devices, please be reminded to exit the previously registered device, and then register the device where you’d like to receive calls, if it is not the last registrant with OneSuite network.

*To quit the app completely from your iPhone or iPad, go to device Settings, locate OneSuite App and turn off Background Mode. And then close the app. When you re-open the app, the app will re-register.

Q: Why am I not receiving my SuiteAdvantage incoming calls on the app?
A:

1. Please check if your user name and password are entered correctly, and if your app has an active registration session with OneSuite. Your user name and passwords can be found in your OneSuite account, Long Distance Summary, under "Call from Internet".
2. Please check if your app is properly registered with OneSuite Network. You could test by calling your voicemail by dialing *0 from the keypad. If you could hear OneSuite voice prompt, that means your app’s registration session is active.
3. Please check if your OneSuite account has enough balance.
4. Please check if you have other devices such as ATA, IP Phone, or computer softphone registered with the same account, and is in use. This could override your app’s registration session.

Q: Internet Calls works with Wi-Fi but not on 3G ! Why is that?
A: First, please check with your mobile carrier that VoIP is allowed on their mobile data network. Some carriers forbid VoIP in its contracts. Or, you may be experiencing spotty signal, which affects a steady flow of traffic, and thus the voice quality deteriorates.