Why is our attorney smiling? Well, usually no one ever reads this stuff. But you, being the conscientious and careful person that you are, have taken the time to look over Karen's hard work. She hopes you like it. Hey, it's her moment in the sun, so we thought we'd just let her enjoy it.

By subscribing to the services of OneSuite Corporation (" OneSuite "), you agree to the following terms and conditions with respect to your account ("Account"). Use of OneSuite's services ("Service") will constitute your consent to these terms and conditions.

The following Document is a contract, legally binding agreement. You must read the entire Terms and Conditions carefully before using or accessing our website or services. By accessing the OneSuite.com website and using any of the services offered or provided by OneSuite, you confirm your acceptance of, and agree to be bound by, all of the conditions of use set forth in this Agreement. Please DO NOT use this website or services if you do not accept all the terms and conditions stated herein and at other places (including FAQ's and Privacy & Security section) on this website.

Disclaimers and Limitation of Liability
OneSuite does not guarantee the continuous, uninterrupted or secure access to the OneSuite.com website or any related services. The operation of the OneSuite.com website may be interfered with by numerous factors outside the control of OneSuite.

Under no circumstances shall OneSuite be liable for any damages that result from the use of or inability to use OneSuite.com website, including but not limited to reliance on any information obtained from the OneSuite website or that result from mistakes, interruptions, deletion of e-mails, errors, delays in operation or transmission, or any failure of performance.

OneSuite will not be liable for any direct or indirect, incidental, special or consequential damages arising from the use of the OneSuite.com website or the purchase of any product.

Fraudulent Activities
OneSuite reserves the right to deactivate, disable and remove any suspicious or fraudulent account with or without notice. You are responsible for providing all accurate account information and preventing unauthorized use of your OneSuite and Credit Card accounts. You are entitled to refunds, reimbursements, credits, and exchanges for any portion of your account balance only at the discretion of OneSuite and only if a request for such a reimbursement has been made by you.

SuiteTreat
The OneSuite "SuiteTreat" is not a reseller program, and its bonus credit has zero value even though the OneSuite account is based on U.S. dollar value. The SuiteTreat bonus credit is not transferable, creditable or refundable under any circumstances. The SuiteTreat bonus credit will not apply to an account with negative balance or an account that is disabled or has expired. Each bonus redemption must be at least U.S. two dollars ($2.00), and only one redemption is allowed per month.  Each bonus redemption will extend account expiration date for additional six (6) months. OneSuite reserves the right, at its own discretion, to remove or discontinue the SuiteTreat feature from any account with or without notice.

Features
OneSuite reserves the right in creating or making any changes on all its features with or without notice. Please protect all your account information. OneSuite is not responsible for any lost, stolen or unauthorized usage of your account.

ZipDial
The ZipDial feature allows you to place a call without entering your PIN while such call is initiated from any of your registered ZipDial phone numbers and such phone number is valid and fully functional. OneSuite is not responsible for any unauthorized use of any of your IntrAccounts, which includes Primary, ZipDial, and PinDial accounts.

RapiDial
OneSuite is not responsible for any kind of charge that may be caused by entering or using the inaccurate RapiDial code setting, wrong destination numbers and/or any wrong dialing. Please be sure you fully understand the feature before using it.

IntrAccounts
Although OneSuite lets you create up to three additional IntrAccounts, or sub-accounts, with their own PIN(s), OneSuite is not responsible for any lost, stolen or unauthorized usage of your accounts. Please protect all your account information at all times.

Local Access Number Distance Indicator
This feature only provides you the approximate distance from your location to one of our local access numbers. You must verify with your local phone company whether there are any additional usage charges. OneSuite is not responsible for any charges or fees induced by any company other than OneSuite.

OneSuite Fax
A nominal monthly fee of U.S. one dollar ($1) will be applied to your OneSuite account if you subscribe to OneSuite Fax service. You are responsible for maintaining sufficient account balance for the monthly deduction of the subscription fee.  Insufficient account balance will result in automatic removal of your subscribed service. You are responsible for preventing any unauthorized use of your Account. You may be entitled for refunds, reimbursements, credits, or exchanges for any portion of your account balance at OneSuite's sole discretion and only if such request has been submitted by you.

SuiteAdvantage
A nominal monthly fee of U.S. two dollars and ninety-five cents ($2.95) will be applied to your OneSuite account if you subscribe to SuiteAdvantage service. A nominal monthly fee of U.S. one dollar and ninety-five cents ($1.95) per additional Virtual Phone Number will be applied to your OneSuite account if you have obtained Virtual Number(s) under the SuiteAdvantage features. You are responsible for maintaining sufficient account balance for the monthly deduction of the subscription fee.  Insufficient account balance will result in automatic removal of your subscribed service. You are responsible for preventing any unauthorized use of your Account. You may be entitled for refunds, reimbursements, credits, or exchanges for any portion of your account balance at OneSuite's sole discretion and only if such request has been submitted by you.

OneSuite Business
A nominal monthly fee of U.S. two dollars and ninety-five cents ($2.95) will be applied to your account if you sign up for OneSuite Business. A nominal one-time charge of fifty cents ($0.50) will be applied when you create each new sub-account, up to 999 sub-accounts. You, the account administrator or Master-account, are responsible for the balances transferred in and out of ALL sub-accounts created under your account. All features and subscription-based services are available to sub-accounts. All OneSuite Terms & Conditions apply to the sub-accounts. 

All Sub-accounts and the Master-account (the Group) are eligible to participate in SuiteTreat. Account expiration will be consistent within the Group, and based on the most extended expiration date within the Group, as result of Master-account recharge or SuiteTreat bonus redemption earned by any party from the Group.

You are responsible for maintaining sufficient account balance for the monthly deduction of the subscription fee.  Insufficient account balance will result in automatic removal of your subscribed service(s). You are responsible for preventing any unauthorized use of your Account. You may be entitled for refunds, reimbursements, credits, or exchanges for any portion of your account balance at OneSuite's sole discretion and only if such request has been submitted by you.

Password Security
All users are responsible for keeping their own OneSuite account password confidential, and restricting access to such User's computer. All users agree to accept full responsibility for all activities that occur within their OneSuite accounts. Please highly protect your OneSuite login password. Password changing on regular basis is highly recommended.

Real-Time Account Management
To reduce the data loading time on the Internet, OneSuite website only provides call history ( "Call Detail Record" or "CDR") for the last 90 days. OneSuite highly recommends that you print or save your own CDR on monthly basis. OneSuite reserves the right to pull out any call history from the website that is more than 90 days old. Inquiries for CDR more than 90 days old are based on availability of data, and extra service fees will apply.

Newsletter
OneSuite occasionally releases newsletters for its latest products, services, special deals, and other business-related news. The newsletter service is free and can be subscribed online or by sending a request to our Customer Service. OneSuite disclaims all responsibility and liability for the availability, timeliness, security or reliability of the newsletter releases. You may unsubscribe this service at any time by unchecking the check box under 'My Info' webpage or contacting our Customer Service by postal mail, phone, or e-mail.

Please note that transmissions by e-mail are not secure and are subject to interception by unauthorized individuals. If you wish to send personal or sensitive information, we highly recommend that you contact our Customer Service through postal mail or phone.

Cancellation
This agreement shall remain in full force until such time that it is cancelled by either party. OneSuite may cancel, suspend, or otherwise terminate Service at any time without prior notice for any reason which in OneSuite's judgment may preclude it from receiving payment for its services. To cancel OneSuite, write to: OneSuite Corporation, Customer Service, 615 South Grand Avenue, Los Angeles, California 90017, USA. Your letter must be signed by you and must also include your OneSuite PIN and current mailing address. Upon OneSuite's receipt of your notice of cancellation you agree that OneSuite has authorization to initiate a final charge if an outstanding balance exists.

Billing
A subscription to OneSuite requires a credit card number for credit verification and payment of charges. By providing OneSuite with a credit card number, you grant OneSuite authorization to submit charges. You are responsible for preventing unauthorized use of your Account. You are entitled to refunds, reimbursements, credits, and exchanges for any portion of your account balance only at the discretion of OneSuite and only if such request has been made by you. Refund will go to the last record of the original payment method. No refunds shall be given for OneSuite Credits that are not directly acquired online from OneSuite.com (e.g. promo codes, vouchers, or referral bonus), or to Members of an OneSuite Business Account for OneSuite Credits paid for by the Administrator.

Bills from your other Long Distance Carriers
OneSuite will only charge calls that were connected through our network. We are not responsible for calls that were placed through any carriers other than OneSuite. We disclaim all such bills as the result of any action or practice done by customers.

Expiration Date
The Account (PinDial or ZipDial) will expire 6 months after the date of first purchase, or the date of each recharge or SuiteTreat bonus redemption.

Account
OneSuite reserves the right to disable or to terminate your account and remove all other features and services if the account balance remains inactive for a period of six (6) months after the account has expired. The username, PIN(s), and phone numbers associated with a terminated account may be given to another user without notice to you or such other party. Please protect all your account information. OneSuite is not responsible for lost, stolen PIN(s), or unauthorized usage of your account.

Exception to the Rules
While we try our best to eliminate any additional taxes or surcharges to let you pay for only the minutes you have used, there is one exception when you call from a pay phone. Please note that 55¢ will be charged for each call made from a pay phone as the FCC regulations have allowed pay phone companies to impose fees on outside carriers and dial-around services (like ours) for using their phones. Therefore, such charge will occur each time you make a call from a pay phone using your OneSuite account in order to recover the charges imposed by the pay phone companies.

Release
OneSuite shall not be liable or responsible for any damages, losses, obligations, liabilities, claims and expenses (including reasonable attorneys' fees and other costs and expenses of any suit, action, investigation, claim or proceeding) of any kind whatsoever, sustained or incurred or required to be paid by OneSuite by reason of or arising out of or attributed, directly or indirectly, to improper use of OneSuite's Services. Such a release will include OneSuite, its affiliates, and their sub-carriers and subcontractors. OneSuite shall not be held liable or responsible for any damages, losses, obligations, liabilities, claims and expenses (including reasonable attorneys' fees and other costs and expenses of any suit, action, investigation, claim or proceeding) of any kind whatsoever, sustained or incurred by a user because of undelivered e-mails, faxes, or voice mails.

Availability of Service
OneSuite makes no warranties or guarantees that any country or any number may be accessible through its networks. For example, you cannot use OneSuite to place 700, 800, 866, 888, 877, 900 or 976 calls, or to place certain operator-assisted, third-party billed, or collect calls. OneSuite does not guarantee the continuous and uninterrupted services of any of its products and the features of its products.

No Emergency Services
You expressly agree and understand that OneSuite is not intended to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit or any other kind of emergency services.

Softphone and Other VoIP Registration Media
In order to receive the benefits provided by the OneSuite Softphone, you hereby grant us permission to utilize the processor and bandwidth of your computer for the limited purpose of accessing our network, and OneSuite is not responsible for the technical support to your computer. OneSuite will only provide support to OneSuite-labeled software and hardware.

Rates
OneSuite's rate table is clearly listed on our Web site's Rates page, available at http://www.OneSuite.com/rates.asp Rates are variable and are determined by market conditions and/or any other economic factors. Thus, OneSuite cannot guarantee that the rates will not change, and OneSuite reserves the right to adjust rates in the future. OneSuite recommends that customers periodically review the rate table to be informed of any changes.

Procedure for Lost or Forgotten PINs
Should you lose or forget your PIN, OneSuite's Customer Service can be contacted via e-mail 24 hours a day, 7 days a week at support@OneSuite.com.

Customer Support
OneSuite Customer Support is solely for issues related to the OneSuite accounts. If you utilize the Support Service in a manner inconsistent with these terms and conditions, OneSuite may, in its sole discretion, terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse violates this Customer Support Policies.

Changes to Terms and Conditions
OneSuite reserves the right to revise these Terms and Conditions at any time, and users are deemed to be apprised of and bound by any changes to Terms and Conditions.

Download Printable Version of Terms & Condiditon in Acrobat® PDF format

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