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Q: I was not successful in downloading OneSuite Mobile Dialer and received an error message. What does this mean and what do I do?
A: There could be a few reasons for the error messages:

1. Your phone’s browser is not using the default browser.
2. For the iPhone, you are not running iOS 3.1.3 or higher on your iPhone.
3. For the BlackBerry, your phone model is not included in the list of supported models on the app’s download page.
4. The phone OS version is not included in the list of supported OS versions.

Q: What happens if I upgrade my mobile phone OS?
A: If you are already using a supported OS version, you will continue to enjoy OneSuite Mobile Dialer. Please visit the OneSuites Mobile Dialer download page on your respective smartphone’s application store once in a while to get updates or upgrades on OneSuite Mobile Dialer app.

Q: What happens if I downgrade my mobile phone OS?
A: If you are already using supported OS versions and above and decided to downgrade beyond these OS then your OneSuite Mobile Dialer may no longer function.

Q: I started downloading OneSuite Mobile Dialer to my mobile phone and encountered a message saying “insufficient memory” or “file too large.” What should I do?
A: Certain mobile phone models have file size download limitations. In such cases, you may not be able to download more apps until you have cleared some of your mobile phone memory.

Q: I have downloaded and installed OneSuite Mobile Dialer but cannot use it. Why?
A: There may be a few reasons:
Regarding your phone and service, please make sure:

1. Your mobile phone is NOT in flight mode.
2. Your mobile phone service is enabled and you currently have signal.
3. Your outgoing service is connected and you did not activate call redirect.

Regarding your OneSuite account and installation, please check:

1. If you have entered your access number and/or OneSuite PIN.
2. If your OneSuite account has enough balance to make a call.
3. If your installation is complete. Here’s how to check on your respective smartphone:
   1. iPhone – see whether the application is still downloading or installing. A bar usually shows the progress of the installation. You should be able to see a clear image of the OneSuite Mobile Dialer icon once the installation process is completed.
   2. Android – different phone models may have different approaches to issues related to unsuccessful installation. Please visit the Android Market Technical Help to find a solution specific to your phone model.
   3. BlackBerry - an icon will automatically be created.
4. Your unsuccessful installation may be related to an SD card issue. As and example, if you encounter the below error:

   "Installation unsuccessful - Unknown error 18"

   If so:
   1. Connect your phone to your laptop/PC with an USB cable.
   2. On you computer, find your phone’s folder.
   3. Go to folder “.android_secure” and delete file “smdl2tmp1.asec”.
   4. Safely remove your phone. Installation should now be successful

If installation is incomplete, you may restart your device by turning the power off and on, then repeat the steps to download and install.

Q: I have downloaded and installed OneSuite Mobile Dialer. Can I use it immediately or do I have to restart my mobile phone?
A: Once you have successfully installed OneSuite Mobile Dialer, you do not have to restart.

Q: Can I refer to my regular mobile phone contact list while using OneSuite Mobile Dialer?
A: Yes, OneSuite Mobile Dialer integrates with your phonebook. When you are using the OneSuite Mobile Dialer mode, you can use your usual contacts list and place a call from your contact list. OneSuite Mobile Dialer will automatically make a call for you.

Disclaimer: When using an iPhone or BlackBerry, make sure you have launched OneSuite Mobile Dialer and use the integrated phonebook from inside the app. Otherwise, your call will be made through your regular mobile phone provider.

When using Android phones, you may choose from your device’s phonebook after you have set OneSuite’s Mobile Dialer as the default dialer, or for specific calls only. For more, see What is the OneSuite Mobile Dialer Integration function and how do I use it?

Q: Can I run OneSuite Mobile Dialer as a background process?
A: Yes. After installation is completed, OneSuite Mobile Dialer will automatically run in the background.

Q: While using the OneSuite Mobile Dialer, can I use my SMS, MMS, access e-mail and other features?
A: Yes, OneSuite Mobile Dialer will not interfere with any of your mobile phone features and you can continue to receive or send e-mail, SMS, MMS and other features on your mobile phone.

Q: Does OneSuite Mobile Dialer perform any compression/encryption when I'm making a voice call?
A: No. OneSuite Mobile Dialer is a tool acting as your invisible hand that does the dialing for you. Your calls are still being connected through the same system and network but allows for a simpler OneSuite user experience from your smartphone.

Q: Can I get a detail record of my calls through OneSuite Mobile Dialer?
A: No. If you wish to view your usage history, please log in to your OneSuite account online.

Q: How do I contact OneSuite Mobile Dialer Customer Service?
A: OneSuite Mobile Dialer is supported by OneSuite’s Customer Service. You may reach us at 1-866-417-8483, or email us at mobileapp@onesuite.com. You may also visit our blog, Perk Up! for more information.

Q: I do not have international roaming services. Can I use OneSuite Mobile Dialer outside of the U.S. or Canada?
A: OneSuite Mobile Dialer works in all the countries where we offer International Access, but must work with a local SIM in your smartphone (your smartphone must be unlocked or openline). Change the access number into an OneSuite International Access Number in the country/area you are currently in, then enter the 14-digit PIN or account number.

Q: Can I use OneSuite Mobile Dialer to call U.S./Canada fixed line phones, and mobile phones?
A: Yes.