OneSuite Mobile Dialer for Android

Q: Where do I download the mobile dialer for my Android phone?
A: OneSuites Mobile Dialer for Android phones is now available on Android Market.

Q: How do I get the app onto my Android phone?
A: It's easy to download and install items from Android Market to your device (over the air):

1. Find the OneSuite Mobile Dialer using the keyword "onesuite," select the app. The item details screen appears.
2. Select either the FREE or Install button.
3. Press OK to accept permissions for the app. The OneSuite Mobile Dialer will start downloading immediately.

You can also visit Android Market on your computer, search for keyword “onesuite,” then download the OneSuite Mobile Dialer on your computer and install the application on your Android phone.

Q: How long does it take to download the application?
A: If downloading directly on your smartphone, download time will vary by your type of connection. If you are connected to a hotspot using Wi-Fi, download and installation may take just a few minutes. If connected via 3G or EDGE, you may experience longer download time (2 or 3x longer than when using Wi-Fi).

Q: How do I make a call through this dialer?
A: Before you make your initial call, you may need to set up your OneSuite Mobile Dialer by following these steps:

1. Make sure your OneSuite Mobile Dialer for Android phones is properly installed and your OneSuite account is active and has sufficient balance to make calls.
2. Launch your OneSuite Mobile Dialer.
3. Set up your OneSuite Mobile Dialer by tapping on the “Settings” button on your phone.
4. Set Quick Dial Mode to ON. Quick Dial Mode allows you to dial a contact without pressing the “call” button. Once a contact is selected, OneSuite Mobile Dialer will automatically dial the number. Setting the Quick Dial Mode to OFF will require you to press the “call” button after a contact is selected in order to start dialing.
5. Enter your access number. By default, the OneSuite Mobile Dialer will pre-select a OneSuite U.S. Local Access Number. If you wish to change this to a toll-free number or an international access number (respective rates will apply), just tap on the number and enter your preferred access number. Press “Settings” at the top of the app to return to the previous menu.
6. Next, enter your Account Number or PIN. Enter the complete 14-digit PIN, no periods, spaces or dashes between numbers. Note: If your mobile number is already registered as ZipDial under your OneSuite Account, you must leave the PIN blank.
7. To make your first call, simply dial the destination number from the app’s dialpad and the call will go through. For U.S. & Canada calls, dial 1 + Area Code + Telephone Number. For international calls (outside the U.S. & Canada), dial 011 + country code + area code + telephone number. If RapiDial is already set up on your account online, then simply dial the RapiDial number.

The OneSuite Mobile Dialer is also integrated with your phonebook and you may choose the contact you wish to call from the phonebook inside the OneSuite Mobile Dialer app.

Q: How do I use OneSuite Mobile Dialer to call existing contacts in my Android phone?
A: The OneSuite Mobile Dialer integrates your existing phonebook into its interface so you may have ease of navigation and use. To use the dialer in calling your existing contacts, follow these simple steps:

1. Before making any calls using the integrated phonebook in OneSuite Mobile Dialer, please make sure that the phone numbers registered in your existing phone book are in the following format:
   1. For U.S. & Canada contacts, the phone number should be typed and saved as 1 + Area Code + Telephone Number
   2. For international contacts (outside the U.S. & Canada), the phone number should be typed and saved as 011 + country code + area code + telephone number
2. From the OneSuite Mobile Dialer’s integrated phonebook, locate the contact you wish to call. Search the contact as you would using your Android phone contacts.
3. When using OneSuite Mobile dialer, if Quick Dial Mode is ON, tapping on a contact will automatically trigger dialing that number. If Quick Dial Mode is OFF, you must press “CALL” after choosing the contact for OneSuite Mobile Dialer to start dialing the number.
4. To end a call, simply press the end key

Setup Instructions:
* When using Android smartphones, you can go to “Settings,” “OneSuite Mobile Dialer Integration” to set up whether you would like to always use OneSuite’s Mobile Dialer, never use OneSuite’s Mobile Dialer, ask which dialer to use, or follow your specific instructions.

For succeeding calls, follow the same dialing procedure above. If you need to change the access number or PIN, be sure to follow all the steps above prior to making another call.

Reminder: The OneSuite Mobile Dialer App will, by default, use your airtime minutes to dial the OneSuite Access Number defined on your smartphone’s app. Be sure to check with your mobile phone provider about airtime rates and other surcharges when calling OneSuite Access Numbers.

Q: What is the OneSuite Mobile Dialer Integration function and how do I use it?
A: You can integrate your OneSuite Mobile Dialer with your phone, and set up instructions to let your Android device know when to use OneSuite’s Mobile Dialer, and when to use your regular dialer. This is handy if you want to skip the step of opening up the app whenever you want to make international calls.

1. Go to Settings > OneSuite Mobile Dialer Integration > When Making Calls
2. You can set your dialer integration preferences under “When Making Calls.” Just select the option most suitable for your calling needs. If you would like to use the OneSuite Mobile Dialer only for certain numbers, select “Use my instructions below for each call.”
3. Then, go to “My Instructions,” and enter the beginning numbers of the phone number you would like to use OneSuite for. In most cases, just enter 011, and when you are saving international numbers to your phone’s address book, remember to save it as “011 + country code + area code + phone number.”
4. Finally, under “My Preferred Dialer,” select “OneSuite Mobile Dialer.”

Q: How do I remove the app?
A: To remove the OneSuite Mobile Dialer from your Android phone, follow these steps:

1. On your Android device, select My Apps from the Market home screen. (On some devices, press Menu and then select My Apps, on others, go to Settings and select Applications.)
2. Select OneSuite Mobile Dialer.
3. On the application home screen, select the "Uninstall" button.

You will be able to return to My Apps at any time to reinstall a purchased application that you've previously removed.

Note: due to the wide range of Android devices available, the instructions above may not reflect the exact setup of your phone.