No. Your faxes arrive as .pdf attachments in the e-mail. You will need to download "Adobe Reader" to view the attachment.
The fax message you receive is identical to what was sent by the sender. If the quality of your fax is poor, the problem is likely on the sender's end. Please have the sender resend the fax using a higher resolution setting on their fax machine, such as Photo Mode.
There are a few reasons you may not be receiving your fax messages:
If someone is unable to send faxes to your OneSuite Fax number, please make sure that the sender is dialing the correct number and they are prefacing the number with the required dialing codes.
If your OneSuite Fax number is working but a particular caller cannot reach you, it is possible that the caller has a problem with their local or long-distance phone carrier.
If all else fails, dial the number yourself. If you can connect to the number, anyone should be able to connect and send you fax. If your number is unreachable from all areas, we may be experiencing a temporary problem. It is likely that our Operations team has already been made aware of the issue and you can expect it to be resolved shortly. However, if you are experiencing a prolonged outage, please call our customer support team at 1.866.417.8483 or email us.